Refund Policy

Cancellation & Refund Policy

Welcome to K-Seva. This policy explains the terms related to cancellations, refunds, and payment-related concerns for services provided through our platform. By using our services, you agree to the terms outlined below.

Cancellation Terms

Users can request cancellation only before the requested service has entered the processing stage. Once a service request has been submitted, verified, or forwarded for execution, cancellation may not be possible. Approval of cancellation requests will depend on the current status of the service.

To request a cancellation, please contact our support team immediately after placing the order. K-Seva reserves the right to decline cancellation requests if the service has already progressed beyond the initial stage.

Refund Conditions

Refunds may be issued in the following situations:

• A payment was accidentally made more than once for the same service.
• The payment was successful, but the service request was not initiated.
• The requested service could not be completed because of technical issues from our side.
• A cancellation request was accepted before service processing started.

Charges That Cannot Be Refunded

The following payments are generally non-refundable:

• Government or statutory fees.
• Charges collected by payment gateways or banks.
• Third-party processing costs.
• Services that have already been completed or partially processed.
• Documentation or consultation charges after work commencement.

Refund Procedure

If you believe you are eligible for a refund, please follow the steps below:

1. Contact our support team with your payment details (order ID, transaction reference, date of payment).
2. Clearly mention the reason for the refund request along with any supporting evidence.
3. Our team will verify the request and notify you of approval or rejection within 5–7 working days.
4. After verification and approval, the refund amount will be credited to the original payment method used during transaction.
5. Refund processing timelines may vary depending on banking procedures and payment providers, usually taking 7 to 10 working days.

Please ensure you provide accurate information to avoid delays in processing your refund.

Payment Failure or Transaction Issues

If money is deducted from the customer’s account but the service confirmation is not received:

• Customers are advised to wait for a short period, as banks may automatically reverse failed transactions (usually within 5–7 working days).
• If the amount is not reversed within a reasonable time (e.g., 10 days), users may contact customer support for assistance.
• K-Seva will verify the transaction status with the payment gateway and facilitate reversal or manual refund if the amount was captured but service not delivered.

Policy Updates

K-Seva may revise or update this policy at any time without prior notice. Any changes will be published on the website. The updated version will be effective immediately upon posting. We encourage users to review this page periodically for any modifications regarding refunds or cancellations.

Contact Support

For assistance regarding refunds, cancellations, or payment concerns, please contact us through the following channels:

Our support team is available Monday to Saturday (10:00 AM – 6:00 PM) to resolve your refund or payment issues promptly.